Case Study: Studio Retail Limited achieves higher conversion and better customer engagement with VoiceSage SMS messaging

Studio Retail Limited boosts credit collections with VoiceSage and drives £1m in annual revenue

Studio Retail Limited, a major home shopping retailer, faced challenges in understanding customer preferences, improving service for younger demographics, and streamlining credit collections. They partnered with VoiceSage to implement its SMS and Rich Media Messaging services for interactive surveys and payment notifications to better engage customers and reduce administrative tasks.

VoiceSage's solution involved deploying automated two-way SMS surveys and payment reminder systems with unique links to a payment gateway. This provided significant results, including a £1 million revenue increase from a higher conversion rate, a 90% retention rate for the payment system, and the creation of a valuable customer data resource. Studio Retail Limited plans to further expand its use of VoiceSage's services.

Studio Retail Limited