Case Study: SSE Airtricity improves collections and customer engagement with VoiceSage

SSE Airtricity boosts collections by €1,000,000 in 12 months with VoiceSage

SSE Airtricity, Ireland's leading renewable energy provider, faced the challenge of improving cash flow management while preserving high customer service standards. To assist customers with outstanding balances without excessive communication, they partnered with VoiceSage to implement a proactive Rich Media Messaging solution.

VoiceSage's solution involved sending empathetic payment notifications that integrated with SSE's secure payment provider, allowing customers to pay instantly within the message. This resulted in a 48% message engagement rate, a 30% decrease in outbound calls, and the collection of €1,000,000 within 12 months. The VoiceSage system vastly improved the customer experience and was so well received that customers requested to opt-in for future communications.

SSE Airtricity