Case Study: Otonomee improves emergency communication efficiency with VoiceSage SMS notifications

Otonomee cuts outbound calls by 80% with VoiceSage

VoiceSage implemented an SMS emergency notification solution for their customer, Otonomee, which provides out-of-hours services for Wexford County Council. Otonomee faced inefficient communication, requiring agents to make multiple calls to reach on-call crew members who were taking notes manually, slowing down emergency response processes.

The solution provided by VoiceSage automated notifications via SMS, which included a confirmation and escalation feature. This resulted in an 80% decrease in outbound calls needed to contact crews, significantly increased time efficiency, and optimized the overall communication workflow for emergency situations.

Otonomee