Case Study: First Choice Homes Oldham reduces missed electrical safety checks with VoiceSage automated SMS

First Choice Homes Oldham reduces missed appointments by 80% with VoiceSage

First Choice Homes Oldham, a provider of social housing, faced a growing challenge with residents missing essential electrical safety check appointments, leading to inefficient use of engineer time. VoiceSage provided an automated SMS messaging solution to address this issue.

The solution involved sending automated SMS reminders to residents before their appointments. VoiceSage's implementation reduced missed appointments by 80%, significantly increased engineer efficiency, and lowered overall business costs for the housing provider.

First Choice Homes Oldham