Case Study: Clarity Credit Management increases turnover by 200% with VoiceSage

Clarity - Customer Case Study

Clarity Credit Management, a UK debt collection and credit management firm, was facing rising telephony costs, low right-party contact rates, and limited productivity from its outbound dialler-based call centre. To improve debtor engagement and reduce costs, Clarity needed a more effective way to contact debtors and increase payments.

Using VoiceSage, Clarity implemented a multi-channel solution including interactive voice messaging, SMS, email, a web portal, and Pay Zone to drive inbound contact. The results were strong: 65% of calls became inbound, telephony costs fell, and Clarity increased turnover by 200% with only 25% more employees. VoiceSage also helped reduce cost per success by 32% in the first 12 months for voice and text activity, while giving Clarity better reporting and control over campaign performance.

Clarity

Laurence Rix

Corporate Services Director