Case Study: Olga’s Kitchen boosts order conversion and efficiency with VOICEplug AI

Olga’s Kitchen Enhancing Customer Experience Through AI-Enabled Ordering

Olga’s Kitchen, a restaurant chain, partnered with VoicePlug to address challenges in its phone ordering process. The restaurant needed to ensure calls were answered promptly, capture orders accurately in noisy environments, offer personalized service, streamline operations, and implement upselling to increase revenue.

VoicePlug implemented an AI food ordering system that answered calls immediately, accurately processed voice orders, and provided personalized interactions. The results included an order-to-call conversion rate of over 95%, an 85-95% rate of orders handled without staff, a 12-15% increase in average check size from upselling, and a 20% improvement in employee satisfaction.

Olga’s Kitchen

Ryan Jones

Vice President of Operations