Case Study: Weebly achieves 85% coaching prep time savings and more consistent sales coaching with VoiceOps

Weebly - Customer Case Study

Weebly was struggling with wide variability in sales performance (its top rep performed 6x better than the bottom rep), and managers were spending more than 36 hours per month listening to call recordings with little insight into how to coach effectively while rapidly scaling the sales team. To address these challenges, Weebly engaged VoiceOps and its conversation intelligence/coaching platform.

VoiceOps automated call analysis and delivered accurate, actionable metrics on selling techniques, enabling consistent coaching across supervisors and faster improvements from new reps and low performers. The result: an 85% reduction in coaching prep time (from 36 monthly hours to under 6 hours), stronger rep buy-in, and more time for leaders on the floor answering questions and driving performance.

Weebly

Alan Chambless

VP of Customer Success