Case Study: Vimeo achieves a 20% increase in total close attempts and a 5% increase in successful close attempts with VoiceOps

Livestream - Customer Case Study

Vimeo was facing a significant performance gap between its top and bottom sales performers and lacked quantitative data to understand what call behaviors were driving results. This led to pushback during coaching sessions, an inability to scale successful behaviors, and ambiguity in how to focus their coaching efforts, despite having a strong coaching culture.

By implementing VoiceOps, Vimeo gained access to data that revealed the behavioral differences between performers, creating transparency and increasing rep engagement during coaching. This data-driven approach provided a clear signal on what to coach, leading to a 20% increase in total close attempts and a 5% increase in successful close rates.

Vimeo

Sam Jacobs

Chief Revenue Officer