Case Study: Intermedia achieves better coaching, more referrals, and higher close rates with VoiceOps

Intermedia - Customer Case Study

Intermedia, a provider of cloud communications, was facing challenges where its management spent significant time manually listening to sales calls to find coaching opportunities. This process led to a lack of clarity on individual rep performance and inconsistency in their coaching, making it difficult to improve key sales metrics like close rates. They turned to VoiceOps to address these issues.

By implementing VoiceOps, Intermedia completely removed 12% increase in successful closes.

Intermedia

Joe Davis

Sr. Account Management