Case Study: SPi Global improves call handling and productivity with Voicent

SPi Global - Customer Case Study

SPi Global, one of the world’s largest BPO providers, needed a new contact center platform in 2013 to improve agent efficiency and customer satisfaction. The company was looking for a solution that could handle CRM, outbound dialing, and inbound PBX in one system, and chose Voicent’s Contact Center platform for its built-in automation and out-of-the-box tools.

Voicent implemented customizable IVR scripts, call queues, Auto Dialing, Call Center Manager, and CRM integration tailored to SPi Global’s workflow. The result was a streamlined call structure, quick agent adoption with only a short training session, improved call quality, and the ability to make over a million calls per month more efficiently, with fast support and custom development from Voicent when needed.

SPi Global

Erlyn delos Santos

SPI Global