Case Study: JSB Insurance Services closes sales faster with Voicent Agent Dialer Software

Insurance Brokers Are Now Closing Sales More Quickly Using Agent Dialer Software’s

JSB Insurance Services is an insurance broker that helps customers find coverage for automobiles, motorcycles, watercraft, homeowners, and renters. The company needed a more secure and efficient way to contact prospects because it had previously used an online dialing service that required uploading contact data, creating security and confidentiality concerns. JSB Insurance Services chose Voicent and its agent dialer software, including the predictive dialer.

Voicent’s agent dialer helped JSB Insurance Services improve calling efficiency by automatically dialing numbers, skipping no-answer and disconnected lines, leaving voicemails when needed, and showing caller details when someone picked up. According to the case study, the higher upfront cost was offset by long-term savings, and the software increased agent productivity while helping the business grow. JSB Insurance Services also said it was able to make at least 20 prospect calls per day, leave voicemails automatically, and update statuses on the fly for export to other programs.

JSB Insurance Services

Joshua Bekhor

Chief Executive Officer