Case Study: Bryant Hodge & Associates LLC boosts call volume and agent efficiency with Voicent SMS Texting & Predictive Dialing

Bryant Hodge & Associates LLC Predictive Dialing & SMS Texting

Bryant Hodge & Associates LLC, a collection agency, needed a more efficient way to recover debts after relying on outdated telephony equipment and manual calling. They were looking for an all-in-one solution that could integrate with their existing debt collection software, and turned to Voicent for SMS texting and predictive dialing.

Using Voicent, Bryant Hodge & Associates LLC imported creditor data from a simple CSV file into the system and launched broadcasts for SMS and predictive dialer campaigns. Live agents handled answered calls through the Voicent Dashboard, while the platform automatically managed bad numbers, disconnected numbers, and answering machines; the company reported quadrupling call volume and improving agent efficiency, with plans to expand automation further using Voicent’s IVR Studio and workflow tools.

Bryant Hodge & Associates LLC