Case Study: Broker Resources, Inc. boosts productivity and reduces dialer costs with Voicent Agent Dialer

Broker Agencies Now Using Agent Dialers to Stay Ahead of the Game

Broker Resources, Inc., an insurance benefits broker, needed an agent dialer that could keep up with growing client demand without the bugs, support issues, and high monthly costs of its previous provider. The company wanted a more reliable and affordable way to support its sales and service operations.

Voicent provided its Agent Dialer predictive dialing solution, giving Broker Resources, Inc. a one-time purchase option with pay-as-you-go scalability and the ability to add more lines as needed. The company reported smooth operation, better productivity, and the ability to expand usage during busy periods, with CEO Michael A. Brown noting that the product worked very well with their business application and customer service was excellent.

Broker Resources, Inc

Michael A. Brown

Chief Executive Officer