Case Study: FEMA achieves mission-critical disaster communications continuity with VoiceNation

FEMA - Customer Case Study

FEMA turned to VoiceNation after seeing the need for a more reliable way to keep regional teams connected during disasters. When an earthquake overloaded and knocked out FEMA’s phone trunks in Seattle, the agency realized it needed a better continuity-of-operations communication plan for emergencies.

VoiceNation provided FEMA with a hosted, secure hotline that employees can call to get disaster updates and reporting instructions using a simple 4-digit code. The solution supports up to 92 simultaneous inbound calls, protects mission-critical communications, and is estimated to save FEMA about $300,000 to $400,000 compared with a traditional PBX-based setup.

FEMA