Case Study: Boulder Emotional Wellness Improves Client Response Time with VoiceNation NextPBX

Boulder Emotional Wellness - Customer Case Study

Boulder Emotional Wellness, a psychotherapy practice in Boulder, Colorado, needed a faster way to respond to clients while protecting clinician privacy. Before working with VoiceNation, patients left voicemails that therapists checked periodically, creating delays in follow-up and making it difficult to avoid sharing personal cell phone numbers. The practice used VoiceNation’s NextPBX to address these communication and privacy challenges.

With VoiceNation’s NextPBX, Boulder Emotional Wellness gave each clinician a virtual extension that patients could call, then received immediate text and email notifications when messages were left. This allowed therapists and interns to respond more promptly within required time frames, improved client response time, increased clinician privacy, and helped the center better track patient requests and manage day-to-day operations.

Boulder Emotional Wellness

Andrew Rose

Executive Director