Case Study: AIG’s United Guaranty ensures emergency communication continuity with VoiceNation

AIG - Customer Case Study

AIG’s United Guaranty division, a 800-person financial services organization, needed a better disaster recovery communications plan after a routine snowstorm overwhelmed its existing back-up information line. The company turned to VoiceNation for a remote toll-free emergency information line that could provide continuous coverage and support high call volume during storms, natural disasters, or other crises.

VoiceNation quickly provisioned a toll-free number for United Guaranty that could handle up to 30 simultaneous callers, support multiple custom messages, and let employees continue using the familiar published number. As a result, AIG gained immediate, continuous emergency access for its 800 employees, reduced the need for retraining, and enabled up to 10 updateable messages to keep communications current during a disruption.

AIG

Vivian Mitchell

Network Analyst