Case Study: Kerschgens improves customer communication and saves admin time with VoiceLine

How Kerschgens is revolutionising communication in a traditional industry

Kerschgens Werkstoffe & Mehr, a Stolberg-based steel and metal service provider, faced the challenge of modernizing its communication processes to improve the flow of information between its customers, back office, and field service. The goal was to reduce response times without implementing a full CRM system. To address this, they partnered with VoiceLine to implement its voice-controlled software solution.

By using VoiceLine, Kerschgens enabled its field sales team to capture information via voice directly after customer visits, which was then forwarded to the back office. This solution resulted in customers receiving tailored offers on the same day and freed field staff from two hours of administrative work weekly. VoiceLine's AI also provided structured reports for analysis, leading to a 30% faster processing time and a significantly improved customer experience.

Kerschgens

Manuel Krischel

Site Manager & Sales Department