Case Study: The Collinson Group achieves remote-ready, scalable customer support with VoiceFoundry's Amazon Connect solution

The Collinson Group deploys Amazon Connect in 2 weeks with VoiceFoundry

The Collinson Group, a global travel services company, faced a significant challenge when its legacy on-premise contact center system was expensive, limited, and unable to support a remote workforce. With only two weeks to deploy a new solution due to COVID-19 mandates, they turned to VoiceFoundry (now TTEC Digital) to implement a cloud-based Amazon Connect contact center.

VoiceFoundry designed and deployed a global Amazon Connect instance in just two weeks, enabling hundreds of Collinson's agents to work remotely. The solution provided an easy-to-use interface, real-time reporting, and secure payment processing. VoiceFoundry's rapid deployment ensured business continuity during a critical period and positioned Collinson for future growth with enhanced routing, security, and omnichannel capabilities.

The Collinson Group