Case Study: Royal Borough of Windsor and Maidenhead protects vulnerable residents with TTEC Digital and Amazon Connect

Royal Borough of Windsor and Maidenhead deploys Amazon Connect in 10 days with VoiceFoundry

The Royal Borough of Windsor and Maidenhead needed to quickly migrate its contact center from an on-premises platform to a cloud-based solution. This urgent need was driven by work-from-home orders during the pandemic, as the council had to continue providing support to nearly 3,000 medically vulnerable residents. VoiceFoundry (now TTEC Digital) was engaged to address this challenge using Amazon Connect.

VoiceFoundry implemented a solution based on Amazon Connect and Contact Lens, which provided work-from-home flexibility and eliminated the need for dedicated phone lines. The vendor deployed the complete platform within ten days, also migrating and training over 200 council members and volunteers. As a result, the borough was able to provide seamless support to its shielded residents with a reliable and easy-to-use system.

Royal Borough of Windsor and Maidenhead