Case Study: Turo builds a global multilingual AI chatbot with Voiceflow

Turo builds a multilingual chatbot in 2 months with Voiceflow

Turo, a global peer-to-peer car sharing marketplace, faced challenges with its rigid, traditional decision-tree chatbot which could not meet rising customer expectations or scale with its global user base. To overcome this, they partnered with Voiceflow to implement an advanced, multilingual AI agent that could provide more intelligent and flexible customer support.

By using Voiceflow's AI orchestration platform, Turo rapidly built and deployed a highly accurate FAQ agent in just two months. The solution achieved a 99% response rate, a 1% fallback rate, and an 82% bot satisfaction rate across over 23,000 conversations. This successful implementation by Voiceflow significantly improved customer experience and positioned Turo for future automation initiatives.

Turo