Case Study: StubHub International speeds AI customer service innovation with Voiceflow

StubHub International launches AI customer service in under 3 months with Voiceflow

StubHub International, a major ticketing marketplace, faced the challenge of automating its customer service without dedicated engineering resources. Previous attempts with other platforms had stalled due to technical complexity. They turned to vendor Voiceflow Inc to build a custom AI agent using its low-code platform, aiming to deflect common customer inquiries while preserving a high-quality experience.

Using Voiceflow's intuitive drag-and-drop interface, a non-technical team at StubHub built and deployed an advanced AI agent in under 90 days. The solution exceeded all expectations, surpassing year-end ticket deflection goals within three months while maintaining high customer satisfaction scores. Voiceflow empowered the support team to own 95% of the development, enabling rapid iteration and freeing experts to focus on complex customer inquiries.

StubHub International