Case Study: Roam saves 30 hours a week in customer support with Voiceflow

ROAM saves 30 hours a week in customer support with Voiceflow Inc

ROAM, a startup offering flexible, subscription-based car rentals, was inundated with inbound calls and support tickets, spending up to 50 hours a month on customer education. Their previous solution, Intercom, fell short due to a lack of customizability, an expensive pricing model, and difficult testing workflows. This left their customer success team overwhelmed and unable to efficiently address urgent customer needs.

Voiceflow provided a solution through its AI agent platform. ROAM quickly built an agent using a template and trained it on their knowledge base, then deployed it to their homepage. This implementation saved the company 30 hours per week in customer support hours, drastically decreased inbound calls, and increased asynchronously booked sales calls. Voiceflow also provided valuable insights into customer intents and questions.

ROAM