Case Study: eSnipe achieves 70% fewer support tickets with Voiceflow AI search agent

eSnipe cuts support tickets by 70% with Voiceflow Inc

eSnipe, a fast-growing eBay auction bidding tool, faced a challenge scaling its customer support for its over two million users. With a high volume of 9,000 help center tickets per month, users struggled to find answers, leading to frustrated customers and a burdened support team. To solve this, they worked with vendor Voiceflow Inc to implement an AI-powered search agent.

Using Voiceflow, the team built a knowledge base with their existing content and deployed it via an API to their help center. The solution from Voiceflow Inc automated responses, which drastically reduced ticket volume by 70%, from 9,000 to 2,700 tickets per month. This resulted in faster response times for users and allowed live support agents to focus their time more effectively on complex issues.

eSnipe