Case Study: Proactive Dealer Solutions increases dealership revenue with VoiceBase speech analytics

Proactive Dealer Solutions - Customer Case Study

Proactive Dealer Solutions, a training and consulting company for automotive dealerships, needed a better way to understand and improve how dealerships handled inbound calls. Missed, misrouted, or poorly managed calls were leading to lost sales opportunities and revenue, and their earlier manual call-review approach could only cover a small sample of calls.

By partnering with VoiceBase and using its speech analytics platform, Proactive Dealer Solutions was able to transcribe, score, and analyze 100% of inbound dealership calls with custom predictive models. The solution helped cut lost-call rates from about 20% to under 10%, increased appointment-setting from 18% to 55%, and drove an average revenue lift of more than $100,000 per dealership per month.

Proactive Dealer Solutions