Case Study: CustomerConnect achieves on-time launch of a cloud engagement platform with Vodworks

CustomerConnect launches a production-ready rewards platform on time with Vodworks

Vodworks partnered with CustomerConnect, a provider of a cloud-based engagement platform for retailers and hospitality brands, to build a comprehensive cloud platform. The client needed to power rewards, surveys, vouchers, and multi-channel campaigns while aligning product decisions to business goals, controlling costs, and enabling timely customer onboarding.

Vodworks implemented a full-scope solution that included a scalable cloud architecture, an administration web app, a native Android application, and numerous POS and eCommerce integrations. The vendor delivered the production-ready platform on time, which featured BLE-enabled in-store experiences and reliable background processing. This resulted in a smooth project handover with clear documentation, enabling seamless onboarding and operational continuity for the client.

CustomerConnect