Case Study: BPJS Ketenagakerjaan improves website usability and digital access with Vodjo

BPJS Ketenagakerjaan improves digital access with Vodjo through UX research and website redesign

BPJS Ketenagakerjaan, Indonesia’s national employment social security agency, needed to enhance digital access to its critical services for millions of users. The organization partnered with vendor Vodjo to conduct comprehensive UX research and undertake a full website redesign to improve navigation, performance, and overall user experience.

Vodjo implemented a solution that included visual design evaluation, navigation assessment, and performance optimization. The result was a modern, unified digital ecosystem with intuitive navigation and faster access to information and services for all user groups, ultimately creating a more effective and accessible experience for the agency's diverse users.

BPJS Ketenagakerjaan