Case Study: nib Health Funds expands without disruption with Vocus IP WAN and SIP Voice

NIB Health Funds expands across 1.2 million customers with Vocus

nib Health Funds, a growing Australian health insurer, faced challenges due to its rapid expansion across Australia and New Zealand. The physical separation of its offices and increasing customer call volumes placed significant strain on its traditional network, hindering intra-business collaboration. To solve this, nib partnered with Vocus to implement a new network model.

Vocus implemented a solution providing converged SIP voice connectivity for its contact centers and IP WAN data network services. This improved call management and enabled the use of collaboration tools like video conferencing. The solution from Vocus allowed nib to continue expanding its operations without disruption, improved communication services, and positioned the company to offer new customer interaction channels like video.

NIB Health Funds