Case Study: Tele2 achieves 5x lower cost per sale with Voctiv's AI telemarketing platform

How Tele2 Transformed Their Telemarketing with AI

Tele2, a major telecommunications operator serving millions of subscribers, struggled with the high costs and inconsistent performance of their traditional human-based telemarketing call centers. They faced challenges with scaling during peak campaigns and managing capacity. Seeking a solution, they partnered with Voctiv to implement its AI platform for automating customer communications.

Voctiv implemented its AI virtual agents, which were trained on Tele2's call data and integrated with their existing CRM, billing, and telephony systems. The solution resulted in a 5x reduction in cost per successful sale and a 20% higher conversion rate compared to human agents. Voctiv's platform provided Tele2 with instant scalability, consistent performance during peak periods, and significantly improved operational efficiency.

Tele2