Case Study: Wilma's Tuin achieves leaner processes and 360° visibility with VobeSoft

How Wilma's Tuin made work of their weaknesses by configuring leaner processes

Wilma's Tuin, a webshop for plants, gardening supplies, seeds, and related products, needed to overhaul its existing CRM and workflow setup after identifying weaknesses in its processes. The company wanted a business platform that could streamline operations, improve workflows, and create one 360-degree view of all business objects, and turned to VobeSoft for support.

VobeSoft configured a tailored solution that included project management, automations, aftersales handling, contact management/CRM, CDD/KYC, and complaint settlement. By prototyping five solutions and selecting the best fit, Wilma's Tuin went live in just two weeks, eliminated six wasteful processes, and improved customer loyalty, service, intelligence, and aftersales efficiency.

Wilma's Tuin