Case Study: KEK achieves streamlined service management and 170% faster customer response with VobeSoft (Vobe Service & Vobe Custom)

How KEK increased customer response time by 170% and professionalized their business

KEK, a nationwide provider of property maintenance, inspections and emergency coverage, faced fragmented processes, reliance on spreadsheets and multiple software packages that slowed response times and obscured responsibility. To professionalize operations and give customers a personalized portal, KEK adopted VobeSoft’s Vobe Service solution with selected elements from Vobe Custom, using the Pipeflow and Forms modules.

VobeSoft implemented a service management and HRM platform that routes tickets from customers, suppliers and staff to the right people, enforces custom workflows and captures HR requests via form-driven processes. The deployment delivered a personalized service portal within one day, improved customer response time by 170%, eliminated 36 Excel spreadsheets and allowed KEK to cancel four other software packages, while providing 24/7 visibility, clearer responsibilities and scalable, auditable processes.

KEK

Rick Kuiper

Operationeel Manager