Case Study: Heemzaethe achieves a 360° customer overview, 75% less administrative work and 1600% faster response times with VobeSoft

Heemzaethe - Customer Case Study

Heemzaethe faced the challenge of unifying disparate customer data and streamlining a growing volume of customer contacts to achieve a true 360-degree customer overview. To solve this, Heemzaethe partnered with VobeSoft to implement a next-generation customer service management system serving as their total back office, combining CRM, helpdesk, customer service and workflow management.

VobeSoft configured the platform, imported millions of records, centralized tickets and communications, and built automated, real-time workflows and templates that adapt as the business changes. The VobeSoft solution delivered measurable impact: a 75% decrease in administrative work, a 1600% increase in response times, tangible cost savings and faster, more consistent customer service.

Heemzaethe

Jeroen Dietvorst

Chief Executive Officer