Case Study: Check City drives 53% of inbound calls with VoApps DirectDrop Voicemail

VoApps alone drives 53% of ALL inbound calls that the Check City recovery department receives

Check City, a payday loan lender, faced the challenge of manually dialing each customer for collections, which was a time-consuming process that prevented representatives from reaching all customers efficiently. They turned to VoApps and its DirectDrop Voicemail service to address this issue.

By implementing VoApps' DirectDrop Voicemail, Check City could deliver messages to multiple customers simultaneously. This solution drove a significant increase in inbound calls, with VoApps alone responsible for 53% of all inbound calls to their recovery department. Furthermore, VoApps accounted for 18% of the company's total collections over a six-month period, ultimately saving money by lowering the cost to collect on loans.

Check City

Brenda Bauer

Collections General Manager