Case Study: Sunrise Banks achieves 129% higher charge-off recoveries with VoApps DirectDrop Voicemail

Sunrise Banks boosts charge-off recoveries by 129% with VoApps

Sunrise Banks faced a challenge in its collections department, needing to recover charged-off balances without expanding its team. Its outreach was limited and difficult to scale through manual calling alone. To address this, the bank turned to VoApps and its DirectDrop Voicemail product.

VoApps implemented its DirectDrop Voicemail technology, which was embedded directly into Sunrise Banks' existing AKUVO workflow. This solution delivered personalized messages to consumer voicemail boxes without ringing their phones. The results were significant, with VoApps helping Sunrise Banks achieve a 129% increase in charge-off recoveries and generating an average of $4,900 in weekly collections without increasing headcount.

Sunrise Banks