Case Study: OnPath Federal Credit Union Achieves $1M+ in 60 Days with VoApps and AKUVO

OnPath Federal Credit Union collects $1M+ in 60 days with VoApps

OnPath Federal Credit Union faced a significant challenge as its collections advocates spent hours each day manually dialing members with past-due accounts, a process that was inefficient and yielded poor results. To address this, the credit union turned to VoApps and implemented its DirectDrop Voicemail service, which was integrated with the AKUVO platform.

The VoApps solution automated the outbound voicemail delivery process, requiring zero internal technical resources and deploying fully in less than one week. This allowed advocates to focus on handling inbound calls and resolving complex cases. The results were outstanding, with OnPath collecting over $1 million in just 60 days, including $500,000 in the first month and $749,000 in the second, while achieving a 24% average callback rate from members.

OnPath Federal Credit Union