Case Study: TDECU reaches members quickly during Hurricane Laura with VoApps DirectDrop Voicemail

Credit Union reaches its entire membership amidst a looming crisis with VoApps DirectDrop Voicemail

TDECU, a credit union, faced the challenge of needing to quickly and unobtrusively contact its entire membership base as Hurricane Laura approached the gulf coast. They needed a unique communication solution to proactively share essential information and demonstrate care for their members during the crisis. They enlisted the help of VoApps and its DirectDrop Voicemail service.

Using VoApps' DirectDrop Voicemail, TDECU launched its largest campaign yet, creating and deploying a message to all members within five minutes. The solution successfully communicated waived fees and new operating hours, creating significant positive buzz. The measurable impact included members saving over $35,000 in ATM fees, and the credit union received widespread positive feedback on social media for its proactive support. VoApps provided the critical tool that enabled this rapid and effective communication.

TDECU