Case Study: a leading online lender boosts loan recovery efficiency with VoApps DirectDrop Voicemail

a leading online lender boosts inbound calls by 53% with VoApps

a leading online lender was facing challenges with its inefficient and costly manual outbound calling process. Their collections team was spending too much time on unanswered calls, which slowed down loan recovery efforts. To address this, they turned to VoApps and implemented its DirectDrop Voicemail service.

VoApps' solution allowed the lender to send thousands of voice messages instantly, freeing up agents to focus on live inbound calls. The results were powerful: VoApps' technology drove 53% of all inbound calls and was responsible for 18% of total collections. This led to a significant drop in the cost-to-collect and an improved customer experience.