Case Study: DB Systel achieves 75% app cost savings and 90% fewer help‑desk requests with VMware AirWatch

Mobile Productivity at Deutsche Bahn

DB Systel GmbH, the internal IT provider for Deutsche Bahn, supports the rail group’s global IT landscape—serving about 100,000 users and managing hundreds of applications and thousands of servers. Legacy infrastructure and a rapidly growing BYOD fleet (over 60,000 mobile devices) left the help desk overwhelmed (≈2,100 monthly tickets) and exposed the network to security risks while hindering employee mobility.

DB Systel deployed VMware AirWatch (UEM) to centrally secure and manage endpoints and app access with fast, user-friendly onboarding. The platform enabled single-console management and app VPN access, cut per-user/per-app costs by more than 75%, reduced monthly help-desk tickets to roughly 210, and markedly improved security and mobile productivity across the company.

DB Systel

Kai Löbig

Head of Workplace Infrastructure Management Service