Case Study: Bank of Georgia achieves faster, more secure branch operations and lower IT costs with VMware Horizon & NSX

How a Bank of Georgia introduces new services to customer securely and effectively

Bank of Georgia, the country’s leading bank serving roughly 2.2 million accounts through some 275–280 branches, was struggling with frequent desktop and network downtime across its branch estate. The outages harmed customer service and support efficiency, and the bank needed stronger data security, lower long‑term IT and hardware costs, and centralized management to support its move to more customer‑centric digital services.

Working with HT Solutions, the bank deployed a VMware VDI using Horizon 7 Enterprise and NSX Advanced for Horizon to migrate branch desktops to virtual workspaces. The rollout reduced incidents by about 35%, cut endpoint power usage to roughly one‑tenth of previous levels, extended device lifetimes, lowered network load, and enforced micro‑segmented security per desktop; IT automation freed staff to launch new offerings like “Service within Five Minutes,” boosting employee productivity and customer satisfaction, with plans to scale to 3,000 virtual workplaces.

Bank of Georgia

Levan Jikia

Deputy CIO, IT Operations, Information Technology Department