Case Study: Group Health Centre achieves near-instant Epic access for 800 clinicians and 90% fewer IT break/fix issues with VMware Horizon

Group Health Centre delivers access to Epic Hyperspace for 800 Care Providers with VMware

Group Health Centre (GHC) in Ontario is a large, community-funded healthcare provider serving over 71,000 residents. Facing an obsolete EMR platform and cumbersome access—multiple logins, poor performance, and frequent break/fix issues—GHC needed to upgrade to Epic and unify user devices with a personalized, high‑performance desktop experience for clinicians and staff.

GHC deployed VMware Horizon and AlwaysOn Point of Care, rolling out virtual, customizable desktops to 800 users in one weekend. The solution delivered near‑instant logins (4–5 seconds), anywhere/anytime access, HD videoconferencing, ePrescribe integration and stronger business continuity, cutting break/fix incidents by about 90% and significantly improving clinician efficiency and IT scalability.

Group Health Centre

Ralph Barker

VP Information Services and CIO