Case Study: DIRECTV Latin America achieves faster collaboration and higher productivity with VMware Socialcast

Directv Latin America - Customer Case Study

DIRECTV Latin America, a division of DIRECTV serving more than 18 million customers with 15,000+ employees across multiple countries, struggled with fragmented communication and collaboration. Without a single platform, important knowledge was trapped in email and local systems, making it hard to find counterparts, share best practices, or coordinate work across borders.

The company adopted Socialcast (branded internally as VOX), a simple, low‑cost enterprise social platform championed by executives that enabled groups, searchable posts, document sharing and open dialogue. With roughly 8,000+ employees given access and more than half actively using VOX, information discovery sped from days to minutes, productivity and innovation increased, and morale and cross‑country collaboration improved.

Directv Latin America

Ana Diaz

Senior Manager of Internal and Corporate Communications