Case Study: Dell Technologies achieves 100% Hands-on Lab uptime and elastic cloud capacity with VMware Cloud on AWS

Dell Technologies Relies on VMware for Elastic Cloud Capacity at Premier Event

Dell Technologies needed a scalable, high‑performance infrastructure to support Hands-on Labs at its annual Dell Technologies World conference—more than 3,900 lab environments for 2,800+ users and roughly 28,000 VMs over four days—without impacting day‑to‑day systems. The Customer Solution Centers team sought a temporary, cost‑effective solution with redundancy and better uptime (targeting improvement from the prior year’s 90%) to ensure smooth, self‑paced lab experiences for thousands of attendees.

The team deployed a hybrid cloud architecture that integrated three private clouds with a temporary VMware Cloud on AWS environment, which ultimately handled 40% of event capacity. The approach allowed rapid scaling, isolation of lab environments, and efficient workload migration, delivering 100% lab uptime (vs. 90% prior), supporting 40% more VMs than the previous year, earning an NPS of 72, and reducing capital and operational costs.

Dell Technologies

Maurice Harty

Director of Demo Strategy and Enablement for the Customer Solution Centers