Case Study: Chow Sang Sang achieves 24/7 scalable, high‑availability ecommerce and faster time‑to‑market with VMware

Chow Sang Sang Transforms IT Services to Run at the Speed of Business with VMware

Chow Sang Sang, a premier Greater China jeweler with more than 600 stores and a fast-growing ecommerce presence (over 15% of China sales in 2018), faced repeated ecommerce slowdowns and outages during seasonal surges—most notably during Double 11—along with a need for faster time-to-market, better CRM support, and a future-proof cloud strategy.

The company deployed a VMware software-defined data center and VMware Enterprise PKS on Dell EMC VxRail HCI, delivering container automation, high availability, auto-scaling, pod-level security, and rapid Kubernetes provisioning. The new platform eliminated outages, enabled 24/7 stable performance and automated scalability, shortened DevOps cycles for faster releases, simplified operations by reducing multi-vendor complexity, and established a solid foundation for multi-cloud expansion.

Chow Sang Sang

William Poon

Chief Information Officer