Case Study: Ballarat Health Services achieves secure, mobile clinician access and enhanced patient experience with VMware

Ballarat Health Services Enhances Patient and Practitioner Experience

Ballarat Health Services, a regional health centre serving the Grampians in Victoria, Australia, faced growing operational and security challenges as it moved from paper-based to digital workflows. Clinicians shared generic accounts and logged in and out of a few shared terminals dozens of times per shift, creating privacy, compliance and efficiency risks and hindering bedside care.

Partnering with globalone and VMware, Ballarat deployed the Follow Me Desktop VDI—VMware Horizon, vSAN, Imprivata single sign‑on and Dell thin clients—enabling an ID “tap‑on/tap‑off” virtual desktop experience. The result: application access now takes seconds instead of minutes, sessions auto‑logoff to protect patient data, staff mobility and accountability improved, the high‑traffic Emergency Department saw measurable benefits, and the solution is scalable and cost‑effective for broader rollout.

Ballarat Health Services

Kate Nolan

Chief Information Officer