Case Study: American Red Cross achieves secure, mobile access to 150+ apps and faster disaster response with VMware Workspace ONE

American Red Cross Portal Simplifies Access and Management

The American Red Cross, a nationwide non-profit based in Washington, D.C., needed to modernize IT for a highly mobile workforce that relied on outdated hardware and inconsistent app access. Staff and volunteers required rapid, secure access to legacy, web, SaaS and VDI/RDS applications from any device or location to support 24/7 disaster response, and IT sought a unified way to manage organization-issued and personal endpoints.

The Red Cross built a “Virtual Workplace” using VMware Workspace ONE, Horizon, App Volumes, Identity Manager and User Environment Manager to provide a single portal and SSO to 150+ apps. The solution delivers virtual desktops and apps from the data center, supports legacy software, speeds work in low-bandwidth areas, enables sub‑hour onboarding with fewer help‑desk calls, and now serves more than 10,000 unique users daily while reducing image management overhead and improving field productivity.

American Red Cross

Dave Bullamore

VP of End User Services