Case Study: Box achieves real-time observability and faster incident response with VMware Tanzu Observability (VMware Tanzu)

VMware Tanzu Observability helps Box simplify your work

Box is a cloud content and collaboration platform used by millions and more than 85,000 businesses, including 65% of the Fortune 500. Faced with unreliable, costly metric tooling and slow, limited log-based monitoring, Box needed a single, scalable analytics platform to monitor its infrastructure and services and deliver real-time alerts.

After adopting VMware Tanzu Observability, Box’s engineering teams embraced the tool within four months and now use it daily for performance, troubleshooting and business metrics. Box built dashboards across 40 core services, created hundreds of dashboards and 728 alerts, reduced alert setup to seconds, and gained the ability to visualize usage patterns, optimize infrastructure, speed development, diagnose live issues, and predict failures—while relying on vendor support to scale with the company.

Box

Pierre-Alexandre Masse

Engineering Director