Case Study: Sitecore achieves scalable, high‑availability, low‑maintenance monitoring with VMware Tanzu

Open Source or Commercial Hosted? 5 Questions That Led a Market-Leading SaaS Company to the Answer

Boxever, a SaaS leader handling billions of weekly events from 700 million customer profiles, struggled as its in‑house Prometheus monitoring hit limits: lack of true high availability, growing maintenance overhead, slow queries, lengthy onboarding, and the prospect of months of engineering work to scale. Those constraints threatened reliability, developer productivity, and customer experience as the business expanded.

Boxever migrated to Wavefront by VMware (Tanzu Observability), a hosted, metrics-driven analytics service with built‑in HA and elastic scale. The move eliminated heavy maintenance and re‑architecture work, sped up queries and onboarding, and enabled proactive monitoring—letting engineers add metrics without performance hit and improving service reliability and customer satisfaction.

Sitecore

Anders Holm

Sr. Systems Engineer