Case Study: uShip achieves faster issue detection and reduced on-call burden with VMware Tanzu (Wavefront & VictorOps)

On-call engineers at the online shipping marketplace use Wavefront’s alerting and anomaly detection to monitor new code deployments

uShip is a global online shipping marketplace operating in 19 countries that handles up to 20 code releases a day. As the company grew, on-call duties became centralized, causing burnout, slower issue resolution, excessive false alerts, and blind spots in monitoring that risked customer experience—so uShip needed to spread on-call load and get more meaningful, actionable alerts that could catch unexpected problems.

uShip adopted Wavefront for full‑stack analytics and alerting and VictorOps for on-call scheduling; Wavefront’s rich queries and integrations (including VictorOps) provided high‑quality, specific alerts and broader anomaly detection. Within minutes engineers could pinpoint CPU spikes, detect and fix code issues earlier in the pipeline, and, with on-call duties more evenly distributed, saw improved morale, ownership, productivity and a better customer experience.

uShip

Raleigh Schickel

Sr. Manager of DevOps