Case Study: Shields Health Solutions achieves 40% faster time to therapy and 83% improvement in user efficiency with VMware Tanzu

How Shields revolutionized hospital specialty pharmacy with software

Shields Health Solutions partners with hospitals and academic medical centers to build and scale specialty pharmacy programs that close gaps in care for patients with complex chronic conditions. Faced with fragmented, manual workflows that slowed time to therapy and limited hospital pharmacy adoption, Shields set out to standardize operations and make software-driven specialty care a core competency.

Working with VMware Pivotal Labs, Shields developed TelemetryRX and deployed it on VMware Tanzu as a cloud-native, HIPAA-conscious platform that automates workflows, integrates with clinical systems, and embeds user-centered design and modern development practices. The results: an 83% improvement in user efficiency, 40% faster time to therapy, a 46% increase in patient enrollment, a 92% medication adherence rate (vs. 50–65% industry average), fewer hospitalizations, and substantial revenue gains for hospital partners.

Shields Health Solutions

Brandon Zaharoff

Director of Business Optimization