Case Study: Full-Service Staffing and Recruiting Firm achieves consistent, reliable voice quality and scalable growth with VMware SD-WAN

Software-Defined Wide Area Network for Staffing Company

A full-service staffing and recruiting firm with eight U.S. locations — opening roughly two new offices every 6–12 months — was hindered by poor network visibility and uneven voice quality. A hybrid mix of private lines and Internet links, plus multiple firewalls, forced the IT team into reactive troubleshooting and left the company without a clear path to a managed UCaaS solution.

CBTS implemented VMware SD-WAN (VeloCloud), centralized Internet through a single headquarters firewall, and applied application-specific performance vectors with ongoing support. The deployment delivered unified visibility, consistent real-time voice and video (reliable even with up to 40% packet loss), reduced troubleshooting overhead, and a scalable, redundant platform to support future UCaaS/SaaS growth.