Case Study: Multi-Location Book Selling Company achieves always-on voice and increased bandwidth with VMware SD-WAN

Software-Defined Wide Area Network for Multi-location Bookseller

A regional bookseller with three storefronts and a distribution center relied on a centralized phone system in a Chicago data center connected by 1.5 Mbps MPLS links. Because voice is mission-critical for customers calling to check stock, the client viewed the single-point MPLS design as an unacceptable outage risk that could disrupt calls and access to distribution-center applications.

CBTS moved the retailer to cloud-hosted Unified Communications (Hosted UC) and deployed VMware SD-WAN (VeloCloud), eliminating MPLS, adding redundant multi-route connectivity and raising site bandwidth to a minimum of 50 Mbps. The result was always-on voice with emergency routing, faster connectivity and Wi‑Fi support, simplified vendor management, 24x7 CBTS monitoring, and a single-pane view for the small IT team.